Terms of Service

1. Website Use

This catalog serves business buyers. An inquiry or quote alone creates no order. An order begins when both parties accept its written terms.

Use this site lawfully and provide accurate information. Do not submit unauthorized materials or interfere with site operation or security.

2. Product Information

Catalog examples show possible constructions and finishes. The accepted quote, approved artwork, agreed sample and written order documents define the ribbon’s material, dimensions, colors, quantities and packing.

3. Quotations

We quote based on material, construction, color, decoration, quantity, packing and destination. Changes may affect price or timing.

Quotation scope. The quote states its validity period and which product, sample, tooling, packing, freight and tax charges it covers or excludes. Both parties must agree to extra charges before the buyer authorizes work.

4. Samples

The sample quote describes the sample, preparation and shipping charges, and any agreed credit or refund terms. Compare stock swatches and custom samples.

Approval. Check the sample against the requested design. Confirm changes in writing and agree on any cost or timing changes before work continues.

5. Orders and Payments

The accepted order sets the payment method, schedule and conditions for starting production. Both parties confirm specifications and approvals in writing.

Changes and cancellations. Contact us promptly about order changes. We review work already done and materials already committed, then explain the options, extra costs and any refund due under the order terms and applicable law.

6. Custom Artwork and Intellectual Property

Customers must have the rights or permission to supply logos, artwork, designs and other project materials. We use these materials for quotes, samples, production and related fulfillment. Public use of a customer’s name, logo or custom work requires permission.

The relevant written agreement governs ownership and any transfer of rights in separately commissioned designs or tooling. Supplying materials alone does not transfer all intellectual property rights.

7. Production Tolerances

The agreed specifications and approved sample guide production. Record required test methods and allowable variations in width, length, color or artwork position in the order.

8. Shipping

Order documents state freight arrangements, delivery estimates, applicable insurance, customs responsibilities and who bears transit risk.

Customer approvals, design changes, carrier schedules and customs clearance may affect timing. We’ll report known material delays so both parties can address their impact.

9. Inspection, Returns and Refunds

Inspect the delivery and report issues promptly. Include the order reference, affected quantities, a description and photos or other evidence. Agreed inspection or claim periods are subject to applicable law.

Inspection and remedies. If ribbon differs from the agreed specifications, or we are responsible for damage or a shortage, we review the evidence and discuss rework, replacement or an appropriate refund. Contact us before returning goods to arrange the destination and costs. If we agree on a refund, we’ll specify the amount and how we’ll process it. Change-of-mind returns depend on the order terms and applicable law.

10. Responsibility

Each party is responsible for its obligations under the accepted order and applicable law. Any specific allocation of responsibility requires a valid written agreement, subject to rights the law does not allow either party to exclude.

11. Third-Party Services and Links

Messaging services, payment providers and carriers may have their own terms. Each party remains responsible for its obligations under the accepted order.

12. Governing Law and Disputes

If a concern arises, contact us in writing with the order details so we can first seek a resolution together.

Order documents. Any valid governing-law or dispute-resolution provision in the accepted order applies, subject to mandatory law. Without one, applicable legal rules determine the law and forum.

13. Changes to Terms

The effective date identifies this version. Future changes apply to catalog terms. Both parties must agree to revise an accepted order, subject to applicable law.